Q: How does your billing cycle work?
A: When you move in, we pro-rate your rent so that it will be due on the 1st of the next month. If after the 15th of the month, the remaining current month along with the following month will be required upon move-in.
Your rent will from then on, will be due on the 1st of each month.
Q: I didn't receive a bill and now my rent is late and I have a late fee?
A: We do not send out paper statements or bills. We will happily email you an invoice at no extra charge.
It is your responsibility to remember your rent is due on the 1st of each month. Please refer to the contract that you signed upon renting the unit. We also offer automatic credit card payments. Come in and sign a form, and we will process the payment on the 1st of each month for you. This is a great time saver for tenants and insures that you will never fall into delinquent status.
Q: I am all moved out of my unit. Do I get a refund?
A: We require a written 30-day notice. No rent refunds are given if rent has been paid for the month but vacated early. We will pro-rate rent at the beginning of the month with a vacate notice to vacate upon a specified date. Upon vacating, come into the office and we will then inspect the unit. If the unit is clean you will get back the deposit you put down when you rented the unit. Your deposit refund will
be mailed to you in the form of a check. Please make sure we have a current address to mail it to.
Please allow 2-3 weeks for processing.
Q: I lost the keys to the lock you sold me, can you open my unit for me?
A: We do not have spare keys to anyone’s lock. Unfortunately, you will either have to call a locksmith or we will cut the lock for a small fee.
Q: Why doesn’t my gate code work?
A: Please know on the 10th of each new month, your gate code will not work if you haven’t paid for that month.
Q: What forms of payment do you accept?
A: We accept Visa, MasterCard, Discover, and American Express. We also accept checks and or cash, and money orders or cashiers checks.
Q: Do you offer or require insurance for the items I will be storing?
A: We suggest that you have insurance for your goods. This is your sole responsibility, unfortunately we do not offer insurance plans through our facility. Please note that some homeowners or renters insurance policies will cover the goods that you are storing, others will not. Check with your insurance agent.
Q: Can I have 24-hour access to my unit?
A: No, our gate is open from 7am to 7pm 7 days a week. If you have any questions please contact the office.
Q: Will I have access to electricity in my unit?
A: No, none of our units have power.
Q: Why would I need a Climate Controlled unit?
A: If you are planning on storing items that can be affected by the climate or temperature, you would be better storing in a climate controlled unit. Items such as books, candles, antique furniture, pictures, medical supplies, wine and electronics, we recommend that you store in a climate control unit. Please note that a climate controlled unit does not guarantee climate related damage from occurring, but it helps in the prevention.
Q: Can I drive next to my Climate Controlled Unit?
A: No. Climate Controlled units are inside a single story building. Dolly’s are available for your convenience. Please inquire at the front office.